Services

Strategy

Transformation

Operations

Operations

Orchestrating accurate and timely processes can be a daunting task. Many components must be managed to make it work efficiently:

  • • Data must be captured and processed from multiple sources through numerous layers of workflow, many of which are manual and unstructured
  • • Systems must be configured and aligned to process data and provide validation to prevent inaccuracies
  • • Processes must be devised, monitored, and executed flawlessly to work within and around technical capacity
  • • Exceptions must be handled in ways that do not disrupt the integrity and viability of the program
  • • Communication and coordination must be managed tightly to ensure all aspects of the program operate as designed
  • • Resources must be mobilized and equipped to answer field inquiries to ensure accuracy

And of course, all of this must be conducted within the tightest of timeframes and repeated cycle after cycle.

Red Pen Operations Services helps ensure day-to-day operations run smoothly, predictably, and consistently. We help put operations back where it belongs--behind the scenes--by making the entire process streamlined and efficient. Our operation services include:

Process Evaluation and Assessment
A popular question when it comes to operation programs is "what is the optimal number of resources to staff?". The answer of course is, as many as it takes to drive the ROI of your business model. Our job is to identify all areas of opportunity, risk, and competency and help define the 'as many as it takes'

Business Process Optimization (BPO)
BPO is an extremely proficient tool to elevate efficiencies and tap into latent productivity. Executing effective BPO however, involves much more than changing processes and updating procedures. Culture, skill sets, technology, environment, dependencies, partners, transition, mobilization, the change landscape, adoption, scalability, costs, and benefits are equally important factors that drive overall success of the initiative. We deliver true optimization by designing effective processes, implementing them into your company, and ingraining them into daily operations

Analytical and Effectiveness Measuring Strategies
Can you quantify, with precision, how each component of your program benefits your organization? ROI on program changes? Effectiveness of operations and administration? Do you know the true cost of administering the program from field data capture efforts to opportunity costs associated with inaccuracy and issue resolution? We help you identify the metrics that mean the most to your business


Staff Augmentation
Sometimes you need a little help. If you are experiencing turnover, leaves of absence, bandwidth constraints, growing pains, or just would like a fresh perspective with daily operations, we can help.

Don't see something on the list? Give us a call to inquire. We may offer it. If not, we'll certainly do our best to steer you in the right direction with one of our trusted partners.