Welcome to Red Pen

Delivering enterprise-wide initiatives accurately, effectively, and timely requires a confluence of precise activity; Components must be measurable, data available, systems integrated, processes followed, exceptions managed, and multiple teams aligned. Red Pen takes a comprehensive approach to achieving a streamlined program delivery.

Our services and methodology encompass three distinct areas:

ASSESSMENT AND STRATEGY
TRANSFORMATION
OPERATIONS

Today, businesses are challenged to keep up with advancing technology, compliance standards, and competitive pressure move quickly. Red Pen helps define key objectives, devise achievable road maps, and execute those road maps through delivery and transition. Our strategy services include: 

END TO END PROGRAM ASSESSMENT
Upstream, midstream, and downstream, we dissect every component of your program to ensure it drives your business needs. We learn, document, assess, communicate, and advise.

PROGRAM DESIGN, ARCHITECT, PLAN
We start by listening and understanding your vision. Then we get to know your business. Your strengths, advantages, people, systems, landscape, culture, platforms, skill sets, data, opportunities--everything that defines your company. We then devise a workable plan for delivery, one that is flexible and scalable.

COST CONTAINMENT
Most programs start small and grow rapidly with business success, adding components as needed to support your changing landscape. With the added size and complexity usually comes rising costs. We help identify areas of opportunity and effective solutions to lower your total cost of operations.

SOLUTION ROADMAP
What solution is best for you? What criteria affects your decision? What is the best way to evaluate solution options? How instructive should RFPs be? We partner with you to define criteria, craft RFPs, manage vendor engagement, and drive consensus.

BPO
The promise of outsourcing is alluring: Reduced costs, focused expertise, and heightened resource coverage. The options for outsourcing have vastly improved over the years. Businesses can now outsource technology development, application configuration and maintenance, data capture tasks, and program administration (including customer service issue resolution). We help determine which, if any of these will actually benefit your business or prove more problematic over time. 

Transformation is the process defining and effectuating change. It is the execution of a well designed roadmap to create, extend, or modify your business. Sometimes this is a quick endeavor. Other times, the change is robust and involves extensive coordination across your entire enterprise. 

Red Pen Transformation Services helps deliver expected results, consistently and predictably. Our transformation services include:

PROGRAM AND PROJECT MANAGEMENT

We treat each project like its own individual business. It must be viable, supported, and valuable. We scrutinize the project plan, eliminating pitfalls and gaps. We create a project infrastructure that fosters engagement and transparency. Working with your business and technical teams, we ensure each side executes according to specifications. We manage its progress, navigate through challenges, and drive successful results. 

REQUIREMENTS IDENTIFICATION AND MANAGEMENT
One of the most critical factors to a project's success is having clear and comprehensive requirements. As the landscape changes throughout a project and technical details come to light, it is equally important to re-examine, morph, hone, and clarify them. Doing so requires continual representation and management during every phase of the project. We excel at defining and driving business requirements, translating them to tangible components IT can deliver, and ensuring their viability throughout to project completion.

CHANGE MANAGEMENT
Good training ensures people know how to operate in the new environment. Communication alerts everyone when to act. Change Management is the practice of reinforcing change until it becomes business as usual. Our role is to make sure the great planning and excellent delivery cascade and live on in day-to-day operations.

3rd PARTY OVERSIGHT
Often times, a second opinion is valuable. Do the requirements truly represent business intent? Does the implementer fully understand them? Is the proposed architecture and implementation design best for the business? Does the business buy into the solution plan? Often times, a program needs independent, 3rd party representation to serve as your business advocate, ensure all teams (internal and external) work together and FOR your company. 

Orchestrating accurate and timely processes can be a daunting task. Many components must be managed to make it work efficiently:

• Data must be captured and processed from multiple sources through numerous layers of workflow, many of which are manual and unstructured 
• Systems must be configured and aligned to process data and provide validation to prevent inaccuracies 
• Processes must be devised, monitored, and executed flawlessly to work within and around technical capacity
• Exceptions must be handled in ways that do not disrupt the integrity and viability of the program
• Communication and coordination must be managed tightly to ensure all aspects of the program operate as designed
• Resources must be mobilized and equipped to answer field inquiries to ensure accuracy
  

And of course, all of this must be conducted within the tightest of timeframes and repeated cycle after cycle.

Red Pen Operations Services helps ensure day-to-day operations run smoothly, predictably, and consistently. We help put operations back where it belongs--behind the scenes - by making the entire process streamlined and efficient. Our operation services include:

PROCESS EVALUATION AND ASSESSMENT
A popular question when it comes to operation programs is "what is the optimal number of resources to staff?". The answer is as many as it takes to drive the ROI of your business model. Our job is to identify all areas of opportunity, risk, and competency and help define the 'as many as it takes'.

PROCESS IMPROVEMENT
Executing effective improvement involves much more than changing processes and updating procedures. Culture, skill sets, technology, environment, dependencies, partners, transition, mobilization, the change landscape, adoption, scalability, costs, and benefits are equally important factors that drive overall success. We deliver true optimization by designing effective processes, implementing them into your company, and ingraining them into daily operations like it was always done that way.

STAFF AUGMENTATION
Sometimes you need a little help. If you are experiencing turnover, leaves of absence, bandwidth constraints, growing pains, or just would like a fresh perspective with daily operations, we can help. 

AI UTILIZATION
Keep hearing how AI can help you? It’s true, it can. But where and how? That’s where we come in. We assess your current processes to identify areas where AI can add value. We work closely with clients to integrate AI technologies, optimize workflows, and improve decision-making through data analysis and machine learning. We build business cases, timelines, and tailored strategies to get everything up and running. We also focus on change management, ensuring everyone uses these tools to their fullest extent.